State Farm® Insurance Agent Jonathan Huse

"Been with State Farm for over 30 years. Moved back to Texas and Johnathan took over my old agents place. Terrible communication skills, canceled a 6 month policy paid up front for 2 vehicles after first month due to not having correct DL and auto information when it was a transferred policy from Arizona with all info he needed. .This guy didn’t send an email or bother to even call before canceling policy. He also dragged out a homeowners vs Rental policy for 3 months. Finally changed agents staying with State Farm for now."

"Jon made it incredibly easy to purchase insurance. I literally hate this process had been shopping for a week. Less than 15 min on the phone and I was done! no gimmicks odd payments or other trash that every other insurance agent tried to shove down my throat. Highly recommend Jon and his team."

"Have not had the best experiences with them. Moved from NY and my NY agent suggested them but I have been on calls with them since my move. Every month there have been issue. They are short staffed and my policy was canceled twice on its own because of the backend problem in their department. Caree has been great help but one person cannot solve all the problems. I eventually canceled my policy and guess what I had to call twice to cancel the policy as well. Nothing went smoothly during these 7 months."

"Jonathan has always been super responsive and helpful, even when his office is slammed after a weather event. And he calls me directly, so I don’t have to go through staff. Plus State Farm’s service was so great when my car got totaled years ago. I had a check in hand a few days later even though it was the week of Christmas. Meanwhile my friends with discount insurance have horror stories."

"Worst Agent! No working staff! When the girls are there, they need to refer to agent. He does!!!!! Not!! Work!! Much. So no guidance for all parties. Always voicemail! Agent Never in office!! Billing always off. There are so many Agents out there with great customer service that are there for clients. Someone always answers the phone during normal working hours. NOT THIS AGENT!! I never!!! Do reviews!! Ever! You will get no service if you are looking for a breathing representative of any kind. Voicemails, and emails days later. Always !!! A family emergency on his end. Still!!! Confusion on billing the following month, after paying to zero balance. Been with State Farm 40 years . Johnathan.. never in your office. Your staff can’t answer questions. Your billing is so poor.. clients have no clue what their monthly balances are .. oweing or paying extra.. then credits!! Blah , blah. I gave you money in October, you promised next bill was normal.. l ended up with credits.. I could have used that money ( extra) you wrote in personal e-mail) l owed. With a credit coming to me the next month. This has been on going for me. You know this. Staff your business. Go to work. You are never in!! Or available!"

"Follow-up Review: I'm adjusting my rating from 1- to 3-stars because Johnathan did take the time to reach out to me personally and discuss the issues I was having; he didn't try to make any excuses, acknowledged my frustrations, and provided me with a quick resolution to remedy all the issues. Jonathan, thank you for being honest, professional, and accountable as well as helping me rectify the issues I was experiencing so speedily. I'm glad we were able to close the loop, and I wish you the best. Thanks again! Initial Review - Thought I was going to get a 5-star rating experience with this agent but I was 100% WRONG! I realized I’m being over-billed and have not been able to get a hold of the agent or anyone in his office to get it corrected AND I’ve gone back and forth with the customer service line where not a single representative can seem to assist to help get it correct (the issue just keeps getting escalated to who knows who). I had StateFarm in GA with no issue but have come to the conclusion it’s not worth the hassle here in TX, which is a shame."

"My agent left and my account was transferred to this agent. I had to call to get new cards with the contact information. When I called to get new cards I only got for my car, not my RV. I called back for my RV and got more cards for my car. I am upset that after 5 months no personal call saying hi, I am your new agent. I am switching agents ASAP. I am so disappointed."